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    I’ve tested ABR today, and the results are not what i expected. One of the tester obviously had a bad connection, and still, he was receiving very sharp image (720), but with huge loss of frames, even paused for very long time.
    I was hoping that ABR would reduce the quality to ensure a good framerate.

    So, how is it supposed to work ? The quality gear selection at the bottom only shows 720 (the output stream). I can’t choose automatic or a lower quality.

    Is all that normal ?



    I forgot to mention also that the viewers counter is not working in high latency. Am i wrong ?



    Hello there,

    Thank you for being part of our beta features program, we appreciate any comments and feedback. Unfortunately, there isn’t a way to change the quality using the gear, it is done automatically. However, you could use the 3rd party video player in order to have that type of control over your video quality

    You can use a Quality level selector or any other similar features with the 3rd party video player.

    Hope this helps!



    Thank you for taking part in our beta features program. Sorry to hear that you are having some issues.

    1. Unfortunately, some of our beta features may not be compatible with each other or can show inconsistencies in certain environments depending on the device, browser, etc. We are taking into consideration the issue with the image not appearing and we will see what we can do about it.

    2. You are able to change the off-air text by following the instructions in this article

    3. The number of viewers on the low latency beta player do not show as with the regular player. However, we are considering adding the viewer count in the future. Other users can upvote and our team will prioritize this feature.

    Hope this helps!


    This has been addressed and it is not expected to resurface.

    Underlying issue has been an expired root certificate (on Sep 29th) and some browsers operating on looser certificate caching rules (relying on the old instead of downloading the new one).

    Issue would have apparently worked itself out on most devices in a few days and could also be addressed by clearing the os or browser certificate cache however…

    …We’ve issued new certificates and enforced stricter certification chains, thus currently all our test devices operate as expected.

    Thank you all for promptly reporting this and sorry again for the service disruption.


    Hello, thanks for the reply,

    It’s a bit complicated to have to launch the stream, to pause it, to end it… to change the messages. It would be much simpler to modify all the textes in one only file, before lauching the stream.

    As you write in your post “This small tweak in your player could make a huge difference in the way that your viewers perceive you and your content- it’s an extra flare of professionalism that can be done in just under a minute”, and i think that two features would be GREAT for the low latency streams (any stream, in fact) :
    – the pre stream image (as in the normal latency one)
    – having a very big arrow (a PLAY arrow) appearing in the middle of the screen, to clearly show to the viewer that he needs to click on it to launch the stream again. Because right now, it each time a viewer arrives to the stream once it’s strated, he can see an image of the show. It can looks like a malfunction (he can think that the stream will start again, that it is just paused). And he has to click on the very minimalistoc arrow at the bottom left of his creen to launch the stream again. A big arrow in transparency, in the middle of the screen would much greater !

    These details would definitely give a touch of professionalism. Right now, the small text is looking more like an error message, the small arrrow is hardly visible…

    Well, let me know in which delay you could implement one (featured image) or the other option (batch modification of text file, and arrow)





    i’m adding some more precision about the “bad” modification with high latency.

    Please, understand that the important facts for me are :
    – I NEED low latency, as I will make the audience vote during the show.
    – I need the usage of the stream (pause, fail, play…) ti be easy to understand for an audience that is not used to streaming
    – I want the whole process to look professional and personalized
    – I need the stream to start, even on low connection (then with low quality)

    I made a page with the two shortcodes leading to the same stream. One with high latency, one with normal one.

    And here are the differences i noticed :

    – normal latency is showing a featured image. When i put the pointer on the screen, it goes from the classic arrow to the “big hand”, which clearly graphically sends the message to the viewer “click to launch”. The screen is showing the message that can be customized into the live metrics page.
    – high latency is showing a black screen. When i put the pointer on the screen, there is no change of the pointer, and the message on the screen is “no playable source found”, which i don’t know where i can modify it.

    ONCE STREAM HAS STARTED (and without refreshing the page) :
    – normal latency shows a “turning wheel” instead of the text. Pointer of the mouse doesn’t change anymore. It leads the viewer to wait (and by the way, it only shows turning wheel, video won’t start, this is since I have low latency and ABR activated)
    – low latency shows no change at all, same black screen with same message. The viewer won’t notice any change

    – normal latency shows again the featured image with the “hand pointer” when on screen. The “show paused” disappears after a few seconds, but nothinh happens. If i click on the screen, the turning wheel appears. (and by the way, it only shows turning wheel, video won’t start, this is since I have low latency and ABR activated)
    – low latency shows an image of the actual stream, no message, no pointer change. It gives the impression that we have to wait, and it will restart by itself. If I click on the screen, stream starts

    – normal latency shows the message that can be modified on live metrics
    – low latency pauses the image, and shows the message “No playable sources found” (which i don’t know where to modify)

    – normal latency : no change, same pause and message. (still with the featured image, as, as stated before, the stream never starts since I have ABR and low latency)
    – low latency : no change on screen, same pause and message (“No playable sources found”). The only way to start again is to click on the small arrow on the bottom right of the player. Click on the screen itself does nothing)

    Basically, if there is a crash on OBS, and the problem is solved, nothing happens automatically on the stream. It shows the message “no playable source found”, and the viewer has to click either on the screen or the small arrow to restart the stream. But he has no indication on when to do it. It should restart automatically, or change the pointer…

    I’ve tested these behaviors on Firefox PC, Edge PC, and Firefox on android, they are all the same.
    Only important difference, on android phones, using firefox, the big PLAY or PAUSE icon appears in blue in the middle of the screen, like it should.
    I haven’t tested on iphones, but i’m afraid to read on the forum that they need to download an app, do you confirm ?

    – As you can see, I spent a long time testing and re-testing all these behaviors. For me, it’s evident that these behaviors are not normal. It confuses the viewer, who never knows when to click, it shows a message “no playable source” that can’t be modified, and doesn’t automatically disappears when OBS is back, and the black screen instead of a featured image looks nothing but professional.
    For me, these points can’t be accepted. People are used to easy-tio use streams like FB, Youtube Twitch, and want this type of behavior. The friends who help me tested was lost on what to do of their screens. I had to tell them “refresh, click on the screen…). So, sadly, If you can’t solve these problems quickly, I will have to find another provider.

    Here is what I need to continue with WP Stream :
    – When the stream is ready to start or pause by clicking on it, the pointer MUST change OR a pause (two bars) or play (triangle) icon must appears on the screen.
    – The no playable source” should be replaced by the “stream paused” message that can be modified.
    – The features image should appears on the stream before starting, and, ideally, during a pause or fail from OBS

    I don’t know if this behavior is due to the use of ABR. You should be able to test it on your side, and let me know if i should try without ABR (but i think i need it).

    Thanks for your help,




    Hello Matt,

    Thank you for your very in-depth explanation on what is happening. Does this happen only when you are using the low latency beta feature or when you are using it WITH Adaptive Bitrate? We will need to narrow does the problem with testing each so can you please attempt using low latency without Adaptive Bitrate and to check again.

    If it only shows these issues when you are using Adaptive Bitrate, we will attempt to find a fix. Unfortunately, since they are both beta features, they can sometimes not be compatible in certain situations/devices/browsers. Thank you for your cooperation on this matter and looking forward to hearing from you.



    Hello Beatrice,

    I can’t stream without ABR, as YOU have activated it. I can’t de activate it by myself !

    If you want, de activate ABR on my account, and i will test again. Or let me know how i can test with/without ABR from my side.

    Best regards,



    Hello Matthieu,

    You have been contacted via email regarding these issues. Please check and we will investigate from your environment. Thank you!


    Hello everyone,

    Since the latest version 4.0.3, the error “We could not connect to Make sure you have the php Curl library enabled and your hosting allows outgoing HTTP Connection.” will show up when attempting to access any of WpStream’s features if:

    – You have entered an incorrect username/password
    – Or you are not logged in

    Please make sure you check your credentials when you see this error message pop up anywhere. Thank you and do not hesitate to let us know if you have any questions.


    Is there a way to set the channel id to the current user’s channel id? (e.g [wpstream_chat id=”CURRENT_USER”])


    Hello there,

    Thank you for your suggestion. However, not too sure what you are referring to. Can you please provide more information regarding what you are trying to achieve with the chat?

    Thank you for being part of our beta program as we continue to improve with the help of your constructive feedback.


    I would like to make a suggestion to the chat beta! It would be awesome if the chat could be a part of the actual video player during a livestream. That way viewers can comment and react in real time (Or as close to it as possible) while the stream is going. My site is a multi user site and I have set it up where each person has their own channel through WPStream and they will primarily be using it for performances and things like that. It would be great to enable live commentary and applauses and other reactions on each channel individually. Maybe even add an interactive poll feature where the live stream host can ask for votes or other audience activity. Or maybe, if any of the developers would be interested in working privately with my site in adding these different functions if it’s too much of a hassle to do it for the entire community at the moment, I would be interested in seeing what it would take!


    Hello there,

    Thank you for being part of our beta program and using our beta chat feature. We appreciate your suggestions and feedback on all our products as we strive to improve day by day. We will take all your suggestions under consideration and may even add them in a future update. unfortunately, we cannot guarantee when this would be.

    We encourage other users to upvote if you see a suggestion you would also like and upvote in this thread. This will prioritize the features on our list! Once again, thank you for being on this journey with us.


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