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Viewing 15 posts - 2,011 through 2,025 (of 2,031 total)
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  • #213579
    Beatrice
    Moderator

    Hello there,

    So happy to welcome you back and we have indeed made some significant changes to both our website and plugin. I highly recommend you check out this video tutorial on everything that is new in the plugin, it may help answer all your questions https://youtu.be/JKI6PYnT0fY
    All the recent video tutorials on our YouTube channel shows how to use the new and improved plugin.

    Hope this helps and please let me know if you have further questions or concerns.

    Best,
    Beatrice

    #213803
    Beatrice
    Moderator

    Hello again,

    So sorry about the issue you have been having. Can you please specify which type of page is being created? Indeed, each channel will have its own page created but it should still be one related to the theme. If you want to add the live stream to a specific page, please check out the instructions in here https://wpstream.net/wpstream-shortcodes/

    Hope this helps and please let us know if you have further questions.

    Best, Beatrice

    #214079

    When I turn the channels on, do I turn them off when I’m not broadcasting or do I just leave them on?

    #214186
    Martin
    Participant

    Hello,

    I try your wpstream Plugin for a current project and would like to get it to work before I purchase the subscription. I hope you can help me. When I start a live stream and click to stop, then I get the following message:

    Could not connect: wss://barber.live.streamer.wpstream.net/webrtc-session.json Start Broadcast

    I read in an older topic that clearing the cache and restart again should solve the issue, but it is still there.

    What else can I do?

    Thanks!

    #214217
    Beatrice
    Moderator

    Hello there,

    Thanks for providing more information. It’s good that you cleared your cache to see if that affects the live stream. Unfortunately, we aren’t able to replicate this issue. What I can recommend is for you to try following the instructions in this thread to rule out this cause as well https://wpstream.net/forums/topic/could-not-connect-wss-615d43a79c561-streamlock-net8443-webrtsession-json/

    If you have also tried this and it still doesn’t work, please provide the following details to support@wpstream.net :

    – Link to your website and admin credentials
    – Details regarding your Mac, the type of device, iOS version, as well as the browser you are using
    – Details of the device used to watch the live stream

    Thanks and looking forward to helping you solve this.

    Kind regards,
    Beatrice

    #214238
    Beatrice
    Moderator

    Hello there,

    Thanks for your message! Whether you choose to manually turn off your channel after a live stream is up to you. The channel will turn off automatically after about an hour of inactivity. The next time you want to go live, you can simply turn it on once again and repeat 🙂

    Hope this helps and please let us know if you have further questions or concerns.

    Best,
    Beatrice

    #214287
    Grow Design
    Participant

    Hi.there
    After the trial we are ready to buy a higher level plan but before that we have encountered a problem with the video delay when watching the video on the wordpress when sending it through the “obs”, I don’t know where the problem is can you help me? Or is there a speed limit because we are trial users?We have decided to buy plan.

    #214429
    Beatrice
    Moderator

    Hello there,

    Thanks for your message. By default, there is a delay in the live stream. However, you can apply for the low latency beta that we have so that we can enable it on your account. This will lower the video delay to about 1.5 – 2 seconds. You can get the low latency beta by following the instructions in this thread https://wpstream.net/forums/topic/low-latency-streaming-public-beta/

    Hope this helps and please let us know if you have other questions or concerns.

    Best,
    beatrice

    #214653
    miworldbook
    Participant

    hello, on the default page of wpstream I have accidentally deleted the code and now nothing comes out, how can I recover it? thanks

    #215264
    Beatrice
    Moderator

    Hello there,

    So sorry to hear that you are having issues. Not too sure I understand what the issue is – would you mind sending a screenshot of what you are referring to?

    Best,
    Beatrice

    #217780
    Erik Hightower
    Participant

    I have a website with multiple members that go live. Which plan is best for a site with 1000 members

    #218341
    Beatrice
    Moderator

    Hi there,

    The best plan for your streaming needs depends on several factors including how often your members will be streaming, for how long, the quality of their live streams, etc. To find the estimated plan for you, please input your streaming details into this calculator https://wpstream.net/pricing/#band_calculator

    Hope this helps!

    Best,
    Beatrice

    #219145
    Clouts
    Participant

    The wpstream banner “you are not subscribed to this product” is at the top of the product page, above my header. How can I move or remove it?

    #219189
    Beatrice
    Moderator

    Hi there,

    So sorry to hear that you are having issues. Can you please send us the link to the affected page?

    Best,
    Beatrice

    #219201
    Clouts
    Participant
Viewing 15 posts - 2,011 through 2,025 (of 2,031 total)
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