I have recently setup on the family subscription and today I did a test from two locations using OBS with output resolutions at 720mbps at the same time into two live stream channels in WordPress, we used it for about 10-15 mins each and it used c1.3Gb of bandwidth. On your website you state that 500Mb is sufficient to run a HD stream for an hour.
Could you please advise what settings we need to achieve this as 1.3Gb per 10-15 mins (x2=half an hour) is almost 3 times the 500Mb you have stated above.
I have also noticed that you have processed 2 x payments when I only took out one subscription, please see orders below.
You have only been billed once. The order displaying is somewhat confusing and we are working to improve it. Meaning of the 2 orders being, one is generated for the subscription, and one for the actual payment.