Broadcasting from browser not working on some Apple iOS/browsers – Quick fix

Home Forums WpStream Plugin Plugin Issues Broadcasting from browser not working on some Apple iOS/browsers – Quick fix

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  • #145476
    Beatrice
    Moderator

    Hello everyone,

    It has come to our attention that some versions of Apple iOS, Android, and/or browsers bring about an error when attempting to live stream from the browser.

    Symptom:

    – “Could not connect: wss://barber.live.streamer.wpstream.net/webrtc-session.json”

    – “Broadcast failed. Please try again in a few minutes”

    Possible Cause:

    You can read more about the cause here https://apple.stackexchange.com/questions/428169/ios-marked-a-certificate-as-expired-even-though-the-certificate-is-still-activ

    Quick Fix:

    Please clear the cache on your browser before attempting to live stream, refresh, and attempt to go live again. It should now work.

    Our sincerest apologies for the disruption this has caused as we understand how important it is for you to go live.

    Please do not hesitate to let us know if you are still receiving this error after clearing your cache.

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