Can someone actually help? Get no replies from support whatsoever
Tagged: poor support
- August 13, 2020 at 9:45 am #85611r.tack89Participant
I’m actually wanting to buy this plugin but support seems beyond useless…..
I need to have a page with a live stream AND the live chat, so viewers can talk whilst live stream is on…
I created a page and tried adding [wpstream_player id=”754″ ][/wpstream_player] which just gave me the live stream video, no chat box….
So I then tried adding…
[wpstream_player id=”754″ ][/wpstream_player]
Which just gave me a chat box, no video stream….
What shortcode(s) do I need to add to a page to have a live stream AND chat box?August 14, 2020 at 10:24 am #85736gabrielModerator
@r-tack89 your topic will be dealt with and responded over email on Monday
Sorry it’s taking so long, we could not replicate it via common support procedures and we’re dealing with an unexpected unavailability of engineering due to covid.August 17, 2020 at 12:55 pm #86153adminKeymaster
You are using the right shortcodes
For player is [wpstream_player id=”754″ ][/wpstream_player]
1. make sure the id is correct
2. make sure you are on text mode and not visual mode – Visual mode tends to change some charters
3. I notice that on id=”754″ you are using ” – use ” (do the actual typing and not copy paste)
4. If still not working come back with a link so i can test
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