Can someone actually help? Get no replies from support whatsoever

Home Forums WpStream Plugin Can someone actually help? Get no replies from support whatsoever

New Topic

Tagged: 

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #85611
    r.tack89
    Participant

    I’m actually wanting to buy this plugin but support seems beyond useless…..

    I need to have a page with a live stream AND the live chat, so viewers can talk whilst live stream is on…

    I created a page and tried adding [wpstream_player id=”754″ ][/wpstream_player] which just gave me the live stream video, no chat box….

    So I then tried adding…

    [wpstream_player id=”754″ ][/wpstream_player]
    [wpstream_chat id=”754″]

    Which just gave me a chat box, no video stream….

    What shortcode(s) do I need to add to a page to have a live stream AND chat box?

    #85736
    gabriel
    Moderator

    @r-tack89 your topic will be dealt with and responded over email on Monday

    Sorry it’s taking so long, we could not replicate it via common support procedures and we’re dealing with an unexpected unavailability of engineering due to covid.

    #86153
    admin
    Keymaster

    Hi,
    You are using the right shortcodes

    For player is [wpstream_player id=”754″ ][/wpstream_player]

    1. make sure the id is correct
    2. make sure you are on text mode and not visual mode – Visual mode tends to change some charters
    3. I notice that on id=”754″ you are using ” – use ” (do the actual typing and not copy paste)
    4. If still not working come back with a link so i can test

    Thank you

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.