Cannot view Bought VOD Video

[andrei18c]

Hi, I use Avada Theme.

After buying a VOD Video, I am not able to see the added video.
I see the product details and the possibility to add to cart, but not the video attached.

Any suggestions?

Thanks,
Andrei

[Beatrice]

Dear Andrei,

Thank you for your message. The link is in the title of the product in the confirmation page. This confirmation page pops up right after you have made a successful payment like so http://prntscr.com/10tk9vo

Please let me know if you have further questions!

[andrei18c]

I see this in the default theme, but not in the Avada theme.
Any ideas what I should be looking at?

[andrei18c]

It is working with the Avada Yoga theme, but not with the Avada Fitness theme.

Can anybody help me to understand why?

[Beatrice]

Hello Andrei,

It would be very helpful if you could provide a detailed description of the steps you took so that we can replicate this issue on our end. Furthermore, any screenshots of errors are encouraged. Looking forward to your response.

[Author]

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