Cannot view Bought VOD Video
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Tagged: Avada theme
- This topic has 4 replies, 2 voices, and was last updated 3 weeks, 2 days ago by
Beatrice.
- AuthorPosts
- March 23, 2021 at 2:59 pm #117280
andrei18c
ParticipantHi, I use Avada Theme.
After buying a VOD Video, I am not able to see the added video.
I see the product details and the possibility to add to cart, but not the video attached.Any suggestions?
Thanks,
AndreiMarch 23, 2021 at 3:06 pm #117281Beatrice
ModeratorDear Andrei,
Thank you for your message. The link is in the title of the product in the confirmation page. This confirmation page pops up right after you have made a successful payment like so http://prntscr.com/10tk9vo
Please let me know if you have further questions!
March 23, 2021 at 4:17 pm #117293andrei18c
ParticipantI see this in the default theme, but not in the Avada theme.
Any ideas what I should be looking at?March 23, 2021 at 7:42 pm #117322andrei18c
ParticipantIt is working with the Avada Yoga theme, but not with the Avada Fitness theme.
Can anybody help me to understand why?
March 24, 2021 at 11:54 am #117417Beatrice
ModeratorHello Andrei,
It would be very helpful if you could provide a detailed description of the steps you took so that we can replicate this issue on our end. Furthermore, any screenshots of errors are encouraged. Looking forward to your response.
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