Cannot view Bought VOD Video

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  • March 23, 2021 at 2:59 pm #117280
    andrei18c
    Participant

    Hi, I use Avada Theme.

    After buying a VOD Video, I am not able to see the added video.
    I see the product details and the possibility to add to cart, but not the video attached.

    Any suggestions?

    Thanks,
    Andrei

    March 23, 2021 at 3:06 pm #117281
    Beatrice
    Moderator

    Dear Andrei,

    Thank you for your message. The link is in the title of the product in the confirmation page. This confirmation page pops up right after you have made a successful payment like so http://prntscr.com/10tk9vo

    Please let me know if you have further questions!

    March 23, 2021 at 4:17 pm #117293
    andrei18c
    Participant

    I see this in the default theme, but not in the Avada theme.
    Any ideas what I should be looking at?

    March 23, 2021 at 7:42 pm #117322
    andrei18c
    Participant

    It is working with the Avada Yoga theme, but not with the Avada Fitness theme.

    Can anybody help me to understand why?

    March 24, 2021 at 11:54 am #117417
    Beatrice
    Moderator

    Hello Andrei,

    It would be very helpful if you could provide a detailed description of the steps you took so that we can replicate this issue on our end. Furthermore, any screenshots of errors are encouraged. Looking forward to your response.

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