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  • #92573
    El Susurro
    Participant

    Hi. We’re satisfied with the quality of our streaming connections but the chat doesen’t work and
    we have very bad feedback from our customers.
    Is it possible to insert vimeo or other third parties chat with full functionality? How can we achieve this?
    thanks, Daniel

    #92591
    christina
    Moderator

    You may use any chat you like without restriction.
    For extra customization you may use the WpStream shortcodes to embed the video player

    https://wpstream.net/wpstream-shortcodes/

    #93114
    El Susurro
    Participant

    Hello Christina, our programmer used the code but the chat doesen’t work at all and it has generated lots of complains from our users during the streams giving a bad image of our service for not being able to communicate artist and audience. We need to find a solution asap or else we’ll have to leave your service. Thanks, Daniel

    #93199
    Beatrice
    Moderator

    Hi Daniel,

    We are very much aware that the chat we provide is not performing as expected for some customers and/or WordPress contexts, and we are making progress into the matter, however this carries a lesser priority than the core product and the streaming related features.

    You are welcome to make derivatives of the chat we provide (it is based on this) or use another (3rd party) chat product altogether. Truly sorry if it’s a deal breaker.

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