CHAT – public beta

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Viewing 15 posts - 31 through 45 (of 49 total)
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  • #80170
    tom-3636
    Participant

    I am getting an error in the console for my chat.

    Uncaught DOMException: Failed to construct 'WebSocket': The URL 'undefined' is invalid.
    at connect (https://dev.up-stream.co.uk/wp-content/plugins/wpstream/public//chat_lib/chat.js?ver=1:60:14)
    at HTMLDocument.<anonymous> (https://dev.up-stream.co.uk/wpstream/wpstream/:546:13)
    at i (https://dev.up-stream.co.uk/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:2:27362)
    at Object.fireWith [as resolveWith] (https://dev.up-stream.co.uk/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:2:28121)
    at Function.ready (https://dev.up-stream.co.uk/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:2:29914)
    at HTMLDocument.J (https://dev.up-stream.co.uk/wp-includes/js/jquery/jquery.js?ver=1.12.4-wp:2:30276)
    #86150
    admin
    Keymaster

    Hi,
    This is happening because the chat is trying to connect to the event server but that event is not started yet. If this is happening with the event live please comeback with a link.
    Thank you

    #86378
    sohamsharma0110
    Participant

    How to embed the shortcode for chat in woocommerce product?
    As I am setting up a pay per view live stream.
    I want to use chat for that.
    When I purchase the channel from my woocommerce site it shows the video player automatically on the product page once purchased.Now how to embed the short code for chat on product page as there is no option to edit page but we can edit product

    #86501
    gabriel
    Moderator

    @sohamsharma0110 you cannot edit the product page

    however you can include the pay per view player into a page of your own making via the player shortcode and also add the chat shortcode if you like

    #88607
    gs
    Participant

    Either way to translate the system messages such as “connected to the chat”

    #88620
    gs
    Participant

    Oh and also either way to let people chat as Guests?

    We’re trying to implement a live customer support feature for e-commerce.

    Just like you would walk into a store asking questions about it getting a “visual live presentation” we want to try offer that on e-com.

    But it would be alot smoother process if we could allow guest chatters. Since if people have to create an account to ask a simple question as (Is dark ruby in size 86).

    You can see chat here: https://www.tinykids.dk/live-kundeservice/

    Styling of the windows works great though. Nice and easy.

    #88759
    christina
    Moderator

    Chat does not feature translation, nor do we have any plans to implement such feature
    Same for allowing guests, you may want to look up another chat plugin if respective features are really needed.

    #94475
    BLACKBOX2GO
    Participant

    Hello!
    I have the same problem:
    There is a “connect” button that do not works.

    #94682
    admin
    Keymaster

    Hi,
    The connect buttons works only if you started the event. The chat works only you are streaming.
    Thank you

    #103324
    Euan Johnstone
    Participant

    Are there any known issues with the chat where the following error repeatedly appears on connection?

    This username is already taken

    At the moment the chat feature is unusable but I can confirm this used to work.

    Thanks.

    #103354
    Beatrice
    Moderator

    Dear Euan,

    We are unable to replicate this issue and it seems to be working fine on our end. Can you please send a support ticket or an email to support@wpstream.net with your admin url and credentials so that our engineers can troubleshoot from your end. Thank you!

    • This reply was modified 1 month, 1 week ago by Beatrice.
    • This reply was modified 1 month, 1 week ago by Beatrice.
    #103357
    Beatrice
    Moderator

    Can you please check whether you are logged on the same account but on a different page?

    #103360
    Euan Johnstone
    Participant

    Hi Beatrice – I can confirm I am not logged into the same account on a different page – only one page. I will drop an email to support@wpstream.net. Thanks.

    #103799
    Beatrice
    Moderator

    Dear Euan,

    The support team will be looking forward to your email. Thanks!

    #107772
    shapebysolveig.com
    Participant

    I have been trying to use wp chat feature with wp chat stream shortcode, but it’s not working. No message is being sent to the user. Even the channel is live and when I enter the message and click send then it’s not being sent, no user can see the message.
    Please help me to resolve this issue asap.

Viewing 15 posts - 31 through 45 (of 49 total)
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