Dysfunctional Playback – May 21st

Home Forums WpStream Plugin Plugin Issues Dysfunctional Playback – May 21st

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #73725
    gabriel
    Moderator

    It has been reported and we have confirmed that plugin version 3.2.4 (released hours ago) triggers unexpected playback behavior on some clients

    Symptoms:
    -video playback stops and starts in rapid succession
    -message “We are not live at this moment. Please check back later” gets displayed inadvertently

    Workaround:
    -install and use plugin version 3.2.3 from here; refrain from updating until further notice

    #73726
    gabriel
    Moderator

    We are working around the clock to pinpoint and properly address the issue. However we have yet to replicate it in any of our test environments. We are also considering a rollback.

    Issue is consistent across various browsers, however only affects specific WP environments.
    Assuming it is the side effect of a combination of plugins or settings.
    If you have a test site that elicits the problem and don’t mind sharing access to it (admin and FTP) it might greatly speed us up. Please reach out through the chat and mention ‘dysfunctional playback’

    Will keep the thread updated; sorry for the trouble; thank you for reporting and understanding

    #73773
    gabriel
    Moderator

    Decided to roll back and take the time to investigate the issue in a separate branch. We are still unable to replicate in our test setup.

    Please upgrade to latest (3.2.5 as of minutes ago) if encountering similar issues.
    Will update the thread if problem is identified or resurfaces.

    #74219
    gabriel
    Moderator

    The downgrade has had an unwanted side effect

    – the “Broadcast w/ 3rd party” button is not visible in the channel page; only the “start browser broadcast”
    https://prnt.sc/smq6nx

    Workarounds:

    A. get the 3rd party credentials from the channel list under “WpStream -> Channels”
    B. use plugin version 3.2.3 from here

    We are addressing this asap, probably ready tomorrow

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.