Failure to Start Live Events – Mar 24

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  • #62756
    admin
    Keymaster

    Around 1PM GMT today, an unexpected (and still not fully understood) API detail change on one of our cloud providers caused starting new live events to malfunction for all customers.

    Fortunately this occurred during office hours and we were able to remedy the problem in less than 30 minutes after being identified.
    Thank you for promptly notifying us about it.

    We regret the event and are working with our cloud provider to understand and avoid the situation in the future.

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