Formats of supported video

Home Forums WpStream Plugin Plugin Issues Formats of supported video

New Topic
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #71217
    renato
    Participant

    Hello, I uploaded a video in mp4 format to the platform and when I sold it and wanted to play it, it says: “The media could not be loaded, either because the server or network failed or because the format is not supported.”

    Is there a list of valid formats or any coding instructions?

    Thanks!

    #71220
    renato
    Participant

    Between the things I think that might be is a firewall block of your stream server ¿?

    #71225
    renato
    Participant

    BTW, my webpage is http://www.preludiolive.com

    #71251
    Gabriel
    Moderator

    The Video File must be encoded with the following settings: Container: MP4, Video codec: H264, Audio codec: AAC. Media will fail to play back if it does not follow the above settings. You may use a tool like MediaInfo to verify your file. Also you may convert it with specialized software like HandBrake.Accepted file extensions: .mp4, .mov .

    I don’t understand what you mean by firewall and stream server. Are you not able to broadcast, or to view the live, or just failing to see the VOD? If the former, are you trying the browser or RTMP (3rd party) broadcasting?

    #71259
    renato
    Participant

    Hello, I’ve tested the format and the server. Tried several videos and 2 servers, don’t work any.

    I’ve tried your own video and don’t work.

    Please, try to buy a video https://www.preludiolive.com/producto/madres-en-cuarentena/ using the coupon INT20PRUEBA that will give you a free buy.
    It just won’t work.

    What is happening with the plugin?

    #71345
    renato
    Participant

    For more information, I have this errors in my errors log file

    [09-May-2020 13:00:40 UTC] PHP Warning: array_merge(): Argument #2 is not an array in /home/xxxxxxxxxxxx/public_html/wp-content/themes/wpstream-wordpresstheme/libs/shortcodes_install.php on line 117

    [09-May-2020 13:00:40 UTC] PHP Warning: Cannot modify header information – headers already sent in /home/xxxxxxxxxxxx/public_html/wp-content/plugins/wpstream/public/class-wpstream-public.php on line 448

    [09-May-2020 13:00:40 UTC] PHP Warning: session_start(): Cannot start session when headers already sent in /home/xxxxxxxxxxxx/public_html/wp-content/themes/wpstream-wordpresstheme/classes/login_register.php on line 32

    #71350
    renato
    Participant

    Found one more error:

    [09-May-2020 13:00:47 UTC] PHP Notice: the_widget ha sido llamada de forma incorrecta. Los widgets deben registrarse usando register_widget() antes de que se puedan mostrar. Por favor, visita Depuración en WordPress para más información. (Este mensaje fue añadido en la versión 4.9.0). in /home/xxxxxxxxxxxx/public_html/wp-includes/functions.php on line 5167

    #71371
    renato
    Participant

    BTW, I made a fresh installation (and tested it in 2 different servers), nothing modified, just as your page works fresh from install (didn’t even upgrade woocommerce) and still doesn’t work

    https://preludiolive.com/prueba/wpstream/prueba/
    You can try a video there.

    There is no way to find a solution online, please help. My show is in 20 hours.

    #71384
    renato
    Participant

    THe problem was not the format, this thread is solved.

    #71441
    Gabriel
    Moderator

    glad to hear, care to shed some light on what eventually helped your case?

    #71499
    renato
    Participant

    The problem persists and is something worst.

    The problem was never the format of the videos. I tried with your demo videos and didn’t worked.

    I still have the problem, and the problem is in one of the following things:

    – Or the key to decrypt the video in your plugin is wrong
    – Or the video is just not arriving to my webpage/webserver from your Wpstream service

    So until a tech from you company contacts me, I won’t be able to broadcast.

    I need help please.

    #71593
    Gabriel
    Moderator

    Hi, please provide a clear path to reproduce the issue on your site: url, logins, coupons etc.

Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.