How to cancel my subscription
Tagged: cancel subscription
- This topic has 6 replies, 5 voices, and was last updated 14 hours, 5 minutes ago by
admin.
- AuthorPosts
- April 4, 2020 at 4:14 am #64805
bouda.yassir.pro
Participanttell me how to cancel my subscription… there is no obvious option to due this even though there are instructions that I can do this in my “management section”
April 4, 2020 at 4:56 am #64814Nana
ModeratorHi Yassir,
To cancel your subscription, follow these steps:
Navigate to My Account -> Orders
Click “View” on the item that shows as “Completed”
Then under “Related Subscriptions” click the “View” of the item that shows “Active”
Finally, click the “Cancel” under “Actions”Alternatively, you can contact us to have your subscription canceled.
Thank you!
Nana.
April 18, 2020 at 1:18 pm #67077gabriel
ModeratorTo re-subscribe:
Navigate to My Account -> Orders
Click “View” on the item that shows as “Completed”
Then under “Related Subscriptions” click the “View” of the item that shows “Pending Cancellation”
Next, click the “Resubscribe” under “Actions”Fill in your billing details on the next page and click “Place Order”
Choose your payment method on the next page.
Follow the steps to re-subscribe via PayPalNote that you will NOT be billed right away, but instead on the day of your next payment, as per the original subscription.
April 18, 2020 at 3:23 pm #67101bernhard
ParticipantI have done, thank you but my Available Bandwidth: 0.00 GB is the same as before.
May 4, 2020 at 12:12 am #70236gabriel
ModeratorTo set up your upcoming renewal to a different payment method or PayPal account please do the following:
Navigate to My Account -> Orders
Click “View” on the item that shows as “Completed”
Then under “Related Subscriptions” click the “View” of the item that shows “Active”
Next, click the “Change Payment” under “Actions”
On the next page, click “Change payment method”
Follow the next steps to login to PayPal, set up your payment method, agree and re-subscribe
In the end, click the “Return to Merchant” to return to your account. Note that it may take a few minutes for your updated information to show up.January 18, 2021 at 8:21 am #107425admin
KeymasterTo change your ongoing subscription from PayPal to a Credit/Debit/Prepaid Card:
Navigate to My Account -> Orders
Click “View” next to the most recent item that shows up as “Completed”
Then under “Related Subscriptions” click the “View” of the most recent item that shows up as “Active”
Next, click the “Change Payment” under “Actions”
On the next page, choose the “Credit/Debit Card” payment type and fill in your card details
Click “Change payment method” at the bottomJanuary 18, 2021 at 8:51 am #107435admin
KeymasterTo change your ongoing subscription to another card
Navigate to My Account -> Orders
Click “View” next to the most recent item that shows up as “Completed”
Then under “Related Subscriptions” click the “View” of the most recent item that shows up as “Active”
Next, click the “Change Payment” under “Actions”
On the next page, under “Credit/Debit Card”, select a new card from the list of saved cards, or choose “Use a new payment method” and enter the details of another card
Click “Change payment method” at the bottom - AuthorPosts
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