How to cancel my subscription

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  • #64805
    bouda.yassir.pro
    Participant

    tell me how to cancel my subscription… there is no obvious option to due this even though there are instructions that I can do this in my “management section”

    #64814
    Nana
    Participant

    Hi Yassir,

    To cancel your subscription, follow these steps:

    Navigate to My Account -> Orders
    Click “View” on the item that shows as “Completed”
    Then under “Related Subscriptions” click the “View” of the item that shows “Active”
    Finally, click the “Cancel” under “Actions”

    Alternatively, you can contact us to have your subscription canceled.

    Thank you!

    Nana.

    #67077
    Gabriel
    Moderator

    To re-subscribe:

    Navigate to My Account -> Orders
    Click “View” on the item that shows as “Completed”
    Then under “Related Subscriptions” click the “View” of the item that shows “Pending Cancellation”
    Next, click the “Resubscribe” under “Actions”

    Fill in your billing details on the next page and click “Place Order”
    Choose your payment method on the next page.
    Follow the steps to re-subscribe via PayPal

    Note that you will NOT be billed right away, but instead on the day of your next payment, as per the original subscription.

    #67101
    bernhard
    Participant

    I have done, thank you but my Available Bandwidth: 0.00 GB is the same as before.

    #70236
    Gabriel
    Moderator

    To set up your upcoming renewal to a different payment method or PayPal account please do the following:

    Navigate to My Account -> Orders
    Click “View” on the item that shows as “Completed”
    Then under “Related Subscriptions” click the “View” of the item that shows “Active”
    Next, click the “Change Payment” under “Actions”
    On the next page, click “Change payment method”
    Follow the next steps to login to PayPal, set up your payment method, agree and re-subscribe
    In the end, click the “Return to Merchant” to return to your account. Note that it may take a few minutes for your updated information to show up.

    #107425
    admin
    Keymaster

    To change your ongoing subscription from PayPal to a Credit/Debit/Prepaid Card:

    Navigate to My Account -> Orders
    Click “View” next to the most recent item that shows up as “Completed”
    Then under “Related Subscriptions” click the “View” of the most recent item that shows up as “Active”
    Next, click the “Change Payment” under “Actions”
    On the next page, choose the “Credit/Debit Card” payment type and fill in your card details
    Click “Change payment method” at the bottom

    #107435
    admin
    Keymaster

    To change your ongoing subscription to another card

    Navigate to My Account -> Orders
    Click “View” next to the most recent item that shows up as “Completed”
    Then under “Related Subscriptions” click the “View” of the most recent item that shows up as “Active”
    Next, click the “Change Payment” under “Actions”
    On the next page, under “Credit/Debit Card”, select a new card from the list of saved cards, or choose “Use a new payment method” and enter the details of another card
    Click “Change payment method” at the bottom

    #132403
    admin-2872
    Participant

    Why is my cancellation pending?

    #132638
    Christina
    Moderator

    @admin-2872 upon canceling a subscription, it will show up as “pending cancelation” until the ‘end date’ – which is 1 month from your last payment

    While it is ‘pending cancellation’ you may still make use of the monthly allocated resources.

    After the ‘end date’ the status will turn to ‘canceled’.

    No further charge will be operated unless you deliberately re-subscribe.

    #162458
    midwestmbcp
    Participant

    I just bought my subscription yesterday, and it will not work with WooCommerce on my website. I have had Word Press working on it, and the help desk here just gives me a link to a YouTube video that had nothing to do with my error. When I cancel, I do not get a refund. So, I have a useless product that I can’t use. Once you cancel, you don’t have access to support anymore. Thanks for taking my money. (I did show your support team my error message, and got no response)

    #162797
    Beatrice
    Moderator

    Hi there,

    Apologies for the misunderstanding. Our colleague has now responded with a possible reason as to why it may be working for you. In order for PPV videos to work, you will have to not only install WooCommerce, but also set it up with payment details and adding several shortcodes to pages on your website. This includes your ‘Cart’, ‘Check out’ and ‘My Account’. Please see WooCommerce’s detailed documentation on how to set those up https://woocommerce.com/document/woocommerce-shortcodes/

    Please let me know if you are willing to give it another try by completing the set up process. If you are still not happy, please get in contact with support@wpstream.net
    Once again, we apologize for the inconvenience

    Best,
    Beatrice

    #167359
    adzrael1922
    Participant

    PLEASE CANCEL MY ONGOING SUBSCRIPTION. THE 149$. I AM NOT USING IT ANYWAY. JUST A WASTE OF MONEY.

    #167360
    adzrael1922
    Participant

    There is no option as “Related Subscription” in the Orders Menu. How to cancel my subscription?

    #167361
    adzrael1922
    Participant

    Where to email you to have my subscription canceled?

    #167873
    Beatrice
    Moderator

    Hello,

    Your Subscription plan has been cancelled as stated in the previous email. Sorry to see you go and hope to welcome you back in the future.

    Best wishes,
    Beatrice

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