We have recently discovered that a combination of WordPress caching and faulty/early DNS resolution attempt can lead to channels showing as “We are not live at this moment.” or displaying the loading wheel while there is an actual broadcast to it.
This happens if the channel page is being accessed DURING a narrow time window WHILE the channel is being started. If the respective coincidence does occur, channel will show up as unavailable or loading EVEN throughout successive page refreshes.
Video will show up fine for most users (i.e. unless they try to open the page while the channel was starting), however this get some broadcasters very concerned: anxious to see their video feed they may access it too early and upon seeing the malfunctioning player they would naturally believe it’s not working for any of the viewers.
We are working on a quick workaround (1-2 days) and a permanent fix (1-2 weeks). Until then we advise you to apply the following procedure for live streaming on your channels:
1. Start your channel at least a few minutes ahead of the scheduled time, ideally 10 minutes or more
2. Start broadcasting to your channel at least a few minutes ahead of the scheduled time, 2-3 minutes is good enough
3. Do NOT attempt to view your channel until one minute after having started to broadcast
Will keep the thread updated with advancements on workarounds/fixes. Thank you for reporting this.
