Live chat

New Topic
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • #81006
    alexandra_aunon
    Participant
    Hi Support!
    I’ve linked in a loom video, is there where I need to put the live chat shortcode, in my product page? Still confused by this…
    Thank you for your help!
    https://www.loom.com/share/a1d6b33773bf42f59670c6c3bf4cb1e5
    #81011
    Gabriel
    Moderator

    The code is correct, however you are supposed to use that into a page or post. Looks like you’re trying to put it into a product’s description instead

    #81064
    alexandra_aunon
    Participant

    So I just put the code on any page? For example my home page….? And am I correct that the channel has to be active for this to work? I had an error before when applying the code to a page but it was when the channel wasn’t active.
    Thank you

    #81119
    Gabriel
    Moderator

    You are correct on both
    -just use the code into any page, may that be the home page
    -chat will only function when channel is active

    #81169
    alexandra_aunon
    Participant

    Okay perfect, I feel a lot more clear with everything for now!
    Many thanks
    Alex

Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.