Live events turning off inadvertedly – Nov 25th
- November 25, 2020 at 7:24 pm #99977
Starting a few hours ago, a malfunction on one of our service providers (https://prnt.sc/vq25i6) has had unexpected side effects for our platform, which include streaming traffic not being accounted and live events being closed while in operation
We have already taken steps to prevent this from happening (despite the underlying service still malfunctioning) and we continue to monitor the situation.
Updates will be posted in this thread.November 25, 2020 at 8:49 pm #99986
Affected services have temporarily been made redundant and set up with failover routines so as to work around the service provider mishaps until they are fully operational again.
A long term strategy for this kind of failures to no longer happen is under discussion.
Updates will follow.November 26, 2020 at 8:09 am #100024
AWS has reportedly sorted out all issues minutes ago.
Pending the rapid response and the temporary measures set in place to mitigate, the WpStream platform has operated normally during the last 13-14 hours.
We are taking steps to prevent this kind of outages from affecting the functionality of our service
We regret the incident and wish to thank you for your understanding.
- You must be logged in to reply to this topic.