Live Streaming is showing a blank rectangle
Tagged: black rectangle screen
- July 3, 2020 at 2:53 am #80485rnmmedia.lightingParticipant
When broadcasting, the site is showing a blank rectangle.
I have gone through chat support and verified that https is not the issue. They had sent me this link https://wpstream.net/forums/topic/i-am-broadcasting-but-there-is-no-video-in-the-player/.
Is there any other troubleshooting I can try? It is a WordPress site updated to the latest version.
Ashley GilmoreJuly 3, 2020 at 6:56 am #80506
If having attempted the broadcast with anything other than OBS, you may want to try that as a baseline.
If still not working take a look at the following (especially at the bottom) for tips on how your broadcast may be going wrong
If still no luck try broadcasting at these exact settings, as they’re know to output best results
You may also want to try run a speedtest, if results are not looking good, attempt broadcasting on another connection
Longer shot, try it on a fresh copy of wordpress or look for conflicts
If still in trouble do get back to us, we’ll sort it out one way or another
Is it just the black rectangle or also the ‘loading’ spinner?July 3, 2020 at 4:45 pm #80591rnmmedia.lightingParticipant
I have tried with xsplit broadcast but it is still showing the black rectangle. There is no error showing or loading spinner and both OBS and Xsplit said it was broadcasting to the custom RTMP.
The settings have been checked and tested as well as the speed test.
This is the link for the stream https://www.rnmmedia.com/wpstream/rnm-lounge/
AshleyJuly 4, 2020 at 2:46 am #80631
Please send you site admin credentials to firstname.lastname@example.org
We’ll attempt a broadcast and see what may be wrongJuly 8, 2020 at 11:17 am #81175
I was able to figure out the issue. I thought I’d pass along the solution in case anyone else runs into the same problem. We have autoptimize as a plugin on the website. I had to add the following into the plugin settings under “Exclude scripts from Autoptimize”: js/jquery/jquery.js,/plugins/wpstream
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