Live streams not recording

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    Beatrice
    Moderator

    Hi everyone,

    It has come to our attention that with our latest update, users that were logged into their WpStream account with their email address were not able to record their live stream. More specifically, the live streams were not saved under ‘media management’. Only those who were logged in with their usernames were able to. However, we took action promptly so as to not cause any disruptions to your streaming experience.

    Everything is now working as expected and you can continue logging in with either your email or username and your recordings will be saved. We apologise if this has caused any disruptions to your streaming and do let us know if you come across any issues whatsoever through our ticket support, this forum, or our email address: support@wpstream.net

    Thank you for your understanding!

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