Mp4 Formatted Video Playback not working

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  • #88952
    festivalsforu
    Participant

    Hello I have uploaded a .mp4 file (https://artyvex.co.za/wp-content/uploads/2019/01/The-Groove-Episode001-GChord.mp4) to my website using the WPStream theme and have made it free to purchase as I am testing out the functionality of your theme. However on completion of purchase and when you try to view the video, it says, “The media could not be loaded, either because the server or network failed or because the format is not supported.”.

    Please assist why it won’t allow me to play my video?

    Webpage in question: https://artyvex.co.za/product/test-video/

    #89235
    christina
    Moderator

    Please provide credentials of a user that has purchased the video and should have immediate access to it.

    Also, make sure your plugin is still connected to WpStream, it’s the most common cause for video not to work in that way.

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