No streaming available – black/blank screen – plugin up to date

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  • #88238
    yoga
    Participant

    Today for some reason videos are not streaming.
    Just get a blank/black video area. everything was working yesterday and seems to affect all users.
    everything was working yesterday and seems to affect all users.
    plugin is up to date 3.5.3

    #88239
    yoga
    Participant

    Am streaming just stored videos in the account. Have tested and reproduced across a number of platforms.

    #88248
    christina
    Moderator

    Hi, please provide a link to one such channel (i.e. showing the blank video area)

    #88252
    yoga
    Participant

    https://www.dharmashala.com.au/wp-login.php

    login andrew@butsu.net
    use password abc123!!

    click to access to broadcast after login

    #88256
    yoga
    Participant

    hi checking in if this has worked for you. Please advise

    #88260
    christina
    Moderator

    it has, however please link us to a video page that fails as described (i.e. showing the blank video area)

    #88261
    yoga
    Participant
    #88262
    yoga
    Participant

    does it work for you ?

    #88263
    christina
    Moderator

    got it and confirmed it’s not working as expected

    we can’t pinpoint the issue from just looking at the page output, please send your admin credentials to support@wpstream.net and we’ll be able to further diagnose

    #88264
    yoga
    Participant

    ok thanks done

    #88265
    yoga
    Participant

    what is the next step ?

    #88278
    yoga
    Participant

    please advise status. problem is still occurring

    #88344
    yoga
    Participant

    hi, please advise here !!

    #88410
    gabriel
    Moderator

    Upon investigating your site, turns out the latest plugin release triggered a conflict with another add-on you are using, possibly the subscription plugin in use.

    We managed to find a workaround and hot-fixed your website. Also released a new plugin version that encompasses the workaround.

    #95129
    surpreet
    Participant

    Hello! I’m facing a similar issue.
    I’m using Larix Broadcaster to stream to WP Streams on my WordPress Site.
    Except my host computer, no other viewers could see the live-stream. Moreover, the initial tests we did seemed to work perfectly well on iOS devices as well as Android devices but it all came to a crumbling halt today when hundreds were to view the live-stream.
    Somehow I’ve been able to save skin by requesting for additional time. I really need your help. I’ve less than a few hours before we go live again.

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