No streaming available – black/blank screen – plugin up to date
Tagged: black screen
- September 3, 2020 at 6:00 am #88238
Today for some reason videos are not streaming.
Just get a blank/black video area. everything was working yesterday and seems to affect all users.
everything was working yesterday and seems to affect all users.
plugin is up to date 3.5.3September 3, 2020 at 6:04 am #88239
Am streaming just stored videos in the account. Have tested and reproduced across a number of platforms.September 3, 2020 at 6:28 am #88248
Hi, please provide a link to one such channel (i.e. showing the blank video area)September 3, 2020 at 6:52 am #88252September 3, 2020 at 7:49 am #88256
hi checking in if this has worked for you. Please adviseSeptember 3, 2020 at 8:24 am #88260
it has, however please link us to a video page that fails as described (i.e. showing the blank video area)September 3, 2020 at 8:28 am #88261
use this link after logging in
https://www.dharmashala.com.au/wpstream/hatha-yoga-with-olivia/September 3, 2020 at 8:36 am #88262
does it work for you ?September 3, 2020 at 8:45 am #88263
got it and confirmed it’s not working as expected
we can’t pinpoint the issue from just looking at the page output, please send your admin credentials to firstname.lastname@example.org and we’ll be able to further diagnoseSeptember 3, 2020 at 9:03 am #88264
ok thanks doneSeptember 3, 2020 at 9:09 am #88265
what is the next step ?September 3, 2020 at 10:52 am #88278
please advise status. problem is still occurringSeptember 3, 2020 at 10:01 pm #88344
hi, please advise here !!September 4, 2020 at 1:59 pm #88410GabrielModerator
Upon investigating your site, turns out the latest plugin release triggered a conflict with another add-on you are using, possibly the subscription plugin in use.
We managed to find a workaround and hot-fixed your website. Also released a new plugin version that encompasses the workaround.October 23, 2020 at 3:04 pm #95129surpreetParticipant
Hello! I’m facing a similar issue.
I’m using Larix Broadcaster to stream to WP Streams on my WordPress Site.
Except my host computer, no other viewers could see the live-stream. Moreover, the initial tests we did seemed to work perfectly well on iOS devices as well as Android devices but it all came to a crumbling halt today when hundreds were to view the live-stream.
Somehow I’ve been able to save skin by requesting for additional time. I really need your help. I’ve less than a few hours before we go live again.
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