Picture frozen but audio is fine

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  • #89300
    Parlor Jones
    Participant

    I am in the trial phase of using WPStream but my video is frozen but the audio is fine. I stream all the time on Periscope, Facebook and Youtube with perfect video livestreams so can anyone please suggest what the issue is before I go ahead with the upgrade purchase? I am using Ecamm live on a MacMini and want to livestream to my own website on a Managed WordPress GoDaddy hosted site. Thanks in advance.

    #89687
    christina
    Moderator

    As discussed over the phone, this prticular kind of ‘freeze’ is very probably caused by a mishap between the camera and the encoder. Please attempt variations of the setup (i.e. different camera, different encoding software, different computer) to see what makes a difference. We’ll be able to advise on next steps depending on outcome of that.

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