Player on mobile

[tony.boudjena]

Hello

The player on the mobile phone is really not easy to access and my clients don’t understand how to play the video .

I tried to touch all the buttons but orbs really not practical

Can you do something ? An auto play video for exemple or a PLAY button ▶️ maybe ?

Attached is a picture of my problem

https://streaming.lesfrenchtwins.com/produit/smoke-and-bottle/

• This topic was modified 5 months, 3 weeks ago by Nana.
• This topic was modified 5 months, 2 weeks ago by Nana.
• This topic was modified 5 months, 2 weeks ago by Nana.
• This topic was modified 5 months, 2 weeks ago by Nana.
• This topic was modified 5 months, 2 weeks ago by Nana.

[admin]

HI,

I’m not sure i understand the problem

On this page https://streaming.lesfrenchtwins.com/produit/smoke-and-bottle/ — i see that you have a “trailer” attached and that is on autoplay.
TO play the video i need to login “Connecte toi pour voir les explications !” . So please make a free product where i can see a problem.

Also – make sire you have a video attached – if you do that and you are logged in your should see the play button like here http://prntscr.com/sd1nv8 or this on mobile http://prntscr.com/sd1ofh

Thank you

[tony.boudjena]

Hello ! I speak about the mobile version , the phone version.

When someone don’t know the website and go on the website for the first time, there is no “play button” at all to watch the trailer for example.
I have an iPhone.

Have a look with a phone please : streaming.lesfrenchtwins.com

[gabriel]

That’s what your site looks like to me in both flavors of the modern smartphone. The play button is there:

[tony.boudjena]

Hello, as I can see, you are log in, that’s why they show you the button for the “movie” .

But you can’t click to watch the trailer of the movie.

The “explication” button you see, means the full movie.

I need him to watch the trailer first. like on the computer.

Try without being log in 😉
I am with a new samsung and also a new iPhone.

[gabriel]

I fail to understand your issue. Videos can’t be seen without being logged in. Trailers will either autoplay (depending on platform, not all are possible) or start playing on the first interaction.

[tony.boudjena]

Hello, here is my issue : https://www.dropbox.com/sh/7abixvjcheg9js0/AABy0r0zIGw0yUgHGzQ3EI-aa?dl=0

Even if the customer is log in , he CAN’T watch the trailer he can watch the movie he bought, but he can’t watch the trailer of a movie , to have a preview before.

I don’t speak about an autoplay, but if you have a “play” button somewhere to play the preview video it’s good for the customer.

Because a customer will not watch a video without seeing the trailer before

I speak about the mobile, not about the computer.

THANK YOU VERY MUCH

[tony.boudjena]

Hello ! attached to this link is my issue : https://www.dropbox.com/s/wdd3vqd52t3wile/RPReplay_Final1589268705.MP4?dl=0

Even if the customer is log in , he CAN’T watch the trailer . he can watch the movie he bought, but he can’t watch the trailer of a movie , to have a preview before
He need to have a preview of the movie to know if he want to buy it or not.

I don’t speak about an autoplay, but if you have a “play” button somewhere to play the preview video it’s good for the customer. Because a customer will not watch a video without seeing the trailer before

I speak about the mobile version, not about the computer. (try with an iPhone for exemple).

Thank you very much

[Author]

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