Please Help! Stream Not Visible on Page

Home Forums WpStream Plugin Please Help! Stream Not Visible on Page

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • #153454
    rogerumills
    Participant

    Hi, when I want to add a preview video, logo or poster there is nothing visiual on the page. Also when I start the stream there is nothing to see. There is only the title. and the comment feature. Pleas help me.

    #153478
    Beatrice
    Moderator

    Dear Rogerumills,

    So sorry to hear that you are having issues. Can you please provide a screenshot of what you are attempting to add and how it looks like on your page (preferably a link to the page). Looking forward to helping you resolve this ASAP.

    #153494
    rogerumills
    Participant

    http://universalclashleague.com/wpstream/stream
    That’s the link to the streaming page already setup(with OBS), upon visiting the link while recording, the page appears to be empty with just comment form

    Please what do I need to do to fix this

    #153531
    rogerumills
    Participant

    Hello?

    #153605
    Beatrice
    Moderator

    Hi there,

    This may be caused by a plugin/theme conflict. Please carry out a conflict assessment by following the instructions in this thread https://wpstream.net/forums/topic/plugin-and-theme-conflicts-how-to-identify-and-address/
    If you still encounter the same issue after attempting the assessment, let us know what the outcomes of the test were and we will attempt to troubleshoot from there. Looking forward to your response.

    #153796
    rogerumills
    Participant

    Thanks you, I will definitely try this out

Viewing 6 posts - 1 through 6 (of 6 total)
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