problem with my theme

Home Forums WpStream Plugin Plugin Feature Requests problem with my theme

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  • #211204
    contact54
    Participant

    Hello
    I have a WordPress site with a buddyboss theme, I don’t understand wp-stream does not work on the page, cannot access playback, it puts me The live stream is paused and may resume shortly., and if I change of theme it works, can you help me before taking my subscription I would like to be sure that it works. thank you

    #211353
    Beatrice
    Moderator

    Hello there,

    So sorry to hear that you are having issues. Can you please send us a link to the affected page so that we can understand what may be happening? Thanks and looking forward to hearing from you!

    Best,
    Beatrice

    #211355
    contact54
    Participant

    Hello
    Here is the link of the page: https://hallydeens.johnnysjh.fr/wpstream/sur-la-route-avec-toi-johnny/
    with another theme no problem with this one, I can’t press play even in automatic play, so it bothers me to take out a subscription.
    thank you

    #211486
    Beatrice
    Moderator

    Hello there,

    Unfortunately, we cannot access without login credentials. Please send those over to support@wpstream.net as soon as possible so that we can investigate.

    Best,
    Beatrice

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