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  • #71649
    renato
    Participant

    Hello,
    My video uploaded in your platform won’t work
    It says this message: “The media could not be loaded, either because the
    server or network failed or because the format is not supported.”

    Is this video:
    https://www.preludiolive.com/wp-content/uploads/2020/05/madres-gracias-por-tu-compra-1.mp4”

    What can it be?

    Regards,

    #71815
    Gabriel
    Moderator

    Please provide a link to the page you were trying to run the video in, we will be able to troubleshoot. Make sure (for the purpose of this test) it is a free video, not pay-per-view

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