Red bar on the top of the page with the number ‘1’

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  • March 4, 2021 at 2:04 pm #114518
    Beatrice
    Moderator

    It has been reported that plugin version 3.12 may trigger unexpected issues on Pay-Per-View products for some users. We are currently working on fixing this.

    Symptoms:
    – Red bar with number “1” when accessing a Pay-Per-View product
    – Unable to add to basket

    Quick Fix:
    – Go to ‘WpStream Settings’ in your WordPress, click on ‘Customize Messages’ and then ‘Save’

    http://prntscr.com/10cwszh

    We are doing our best to fix it by default and please follow this thread for the latest updates. Thank you for your cooperation.

    March 4, 2021 at 3:19 pm #114523
    Beatrice
    Moderator

    If you have have applied the quick fix and are receiving this message:

    “You did not subscribe to this product”

    Please install the previous plugin version 3.11 until we fix these issues. Sorry for the inconvenience.

    • This reply was modified 1 month, 1 week ago by Beatrice.
    March 4, 2021 at 3:58 pm #114527
    aldinator
    Participant

    ok, thx. I’ll try it.

    • This reply was modified 1 month, 1 week ago by aldinator.
    March 4, 2021 at 5:20 pm #114542
    aldinator
    Participant

    Now it’s working – thank you so much for the quick solution!

    March 5, 2021 at 12:43 pm #114635
    flamesofsea
    Participant

    I got “You did not subscribe to this product” after installing the plugin version 3,11
    Still not working

    March 5, 2021 at 12:46 pm #114637
    flamesofsea
    Participant

    Sorry my bad, i had to deactivate old version of pluggin first, all good over here, thanks for the quick solution !

    March 5, 2021 at 1:50 pm #114650
    Beatrice
    Moderator

    Hello aldinator,

    Glad to hear that. Let us know if you encounter anything else.

    March 5, 2021 at 1:51 pm #114652
    Beatrice
    Moderator

    Hi flamesofsea,

    Great, please get in contact if you have any more issues.

    March 8, 2021 at 9:57 am #115085
    Beatrice
    Moderator

    Hello Streamers,

    Thank you for bearing with us while we tackled the issues that have occurred with update 3.12 of the plugin. Version 3.12.1 is now ready to install and has addressed all concerns.

    Please note, aside from the new Global Subscription Mode feature, a message will now be displayed on your PPV/subscription product when your viewer has not purchased/subscribed to a product.

    “You did not yet purchase this product/You have not subscribed to this product“.

    This now exists in order for your viewer to be informed about whether or not they have purchased a product on your website. If you wish to not have this message displayed (as was before the update), you can edit this via CSS with .wpstream_notice{display:none}

    Once again, thank you for your patience and we hope you enjoy the new features. Article and Video tutorial coming soon. Watch the space!

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