Red bar on the top of the page with the number ‘1’

[Beatrice]

It has been reported that plugin version 3.12 may trigger unexpected issues on Pay-Per-View products for some users. We are currently working on fixing this.

Symptoms:
– Red bar with number “1” when accessing a Pay-Per-View product
– Unable to add to basket

Quick Fix:
– Go to ‘WpStream Settings’ in your WordPress, click on ‘Customize Messages’ and then ‘Save’

http://prntscr.com/10cwszh

We are doing our best to fix it by default and please follow this thread for the latest updates. Thank you for your cooperation.

[Beatrice]

If you have have applied the quick fix and are receiving this message:

“You did not subscribe to this product”

Please install the previous plugin version 3.11 until we fix these issues. Sorry for the inconvenience.

[aldinator]

ok, thx. I’ll try it.

[aldinator]

Now it’s working – thank you so much for the quick solution!

[flamesofsea]

I got “You did not subscribe to this product” after installing the plugin version 3,11
Still not working

[flamesofsea]

Sorry my bad, i had to deactivate old version of pluggin first, all good over here, thanks for the quick solution !

[Beatrice]

Hello aldinator,

Glad to hear that. Let us know if you encounter anything else.

[Beatrice]

Hi flamesofsea,

Great, please get in contact if you have any more issues.

[Beatrice]

Hello Streamers,

Thank you for bearing with us while we tackled the issues that have occurred with update 3.12 of the plugin. Version 3.12.1 is now ready to install and has addressed all concerns.

Please note, aside from the new Global Subscription Mode feature, a message will now be displayed on your PPV/subscription product when your viewer has not purchased/subscribed to a product.

“You did not yet purchase this product/You have not subscribed to this product“.

This now exists in order for your viewer to be informed about whether or not they have purchased a product on your website. If you wish to not have this message displayed (as was before the update), you can edit this via CSS with .wpstream_notice{display:none}

Once again, thank you for your patience and we hope you enjoy the new features. Article and Video tutorial coming soon. Watch the space!

[dsmith1899]

I followed all of the steps to resolve the conflict. I restarted my stream and opened the link with another device. I logged in and went through my cart to get the link but when I clicked the link it took me back to the original shop page and posted the same message and wouldn’t allow me to see the stream.
I started on 4.3 and then rolled plug in back to 3.1 and followed the steps to see if there was a theme conflict. At this point I have no Idea what to do because I can’t even access my ppv stream.

[Beatrice]

Hello there,

Sorry to hear that you are having issues. Can you please confirm if this is a PPV or subscription live stream that you are referring to? Looking forward to hearing from you.

[Author]

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