“Sorry, this product cannot be purchased.” error

Home Forums WpStream Plugin Plugin Issues “Sorry, this product cannot be purchased.” error

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  • #116582
    Beatrice
    Moderator

    It has been reported that there are unexpected issues on Pay-Per-View products for some users.

    Symptoms:
    – “Sorry, this product cannot be purchased.”

    Quick Fix:
    – Install the plugin version 3.11 until we resolve this. Sorry for the inconvenience.

    We are doing our best to fix this ASAP. Please follow this thread for the latest updates. Thank you for your cooperation.

    #117568
    Beatrice
    Moderator

    Hello everyone,

    We have just released plugin version 3.12.2 addressing the above issue that has been affecting some users. The new version has now fixed the following:

    – “Sorry, this product cannot be purchased.” error when setting up a PPV product
    – Disappearing ‘Add To Cart’ button when setting up a PPV product

    We are aware that this may have affected your work this past week and we relay our sincerest apologies. We’d also like to thank our valued customers for forwarding these concerns, along with detailed descriptions. Your cooperation has contributed to the fixes and your continuous feedback and support is what helps us improve our services, learn, and evolve.

    Thank you once again and of course, please continue to get in contact with us regarding any questions or concerns.

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