“Static RTMP” feature – beta – available upon request

[Nana]

Hi there. Thank you so much for reporting. I have emailed you the correct link. Please check and confirm. I Apologize for any inconvenience caused.

[Charles Musisi]

“message”: “Missing Authentication Token” error from my Postman

[Beatrice]

Hello Charles,

Could you please provide more information as to when you receive this message and what actions have led up to this. If you provide a screenshot it would be more helpful to pin point the problem.

[Gabriel]

The feature may be unavailable or malfunctioning over the next couple of days due to platform changes related to this topic.

Please meanwhile use ‘ordinary’ rtmp addresses retrieved from the WordPress backend.

Will notify the thread when this feature is once again dependable.

[Gabriel]

Static RTMP (beta) is once again fully functional, it has totaled spotty downtimes of no more than 2 hours, starting yesterday.
Thank you for your understanding.

[tom-5220]

Any issues with the static RTMP today? The channels wont start automatically.

[Beatrice]

Hello Tom,

Sorry to hear that you are having issues with the Static RTMP. Can you please let us know any more details (including any errors) about this issue so that it can be replicated? Preferably some screenshots so we can understand the issue better. Looking forward to your response.

[tom-5220]

You have to push the “Start live event” and ” Go live with external broadcaster” button to start the channel and get the server and stream key to paste it in to Larix. When the static RTMP works fine the channel “wakes up” and the same key an server is used everytime. The issue is that the channel wont “wake up” to automatically for streaming. There is no errors, everything is up to date, nothing happends.

[Beatrice]

Hello Tom,

Thank you for reporting the issue and sending a detailed description. There was indeed an issue regarding the Static RTMP for users in Europe. This has now been rectified and it should be working. Please let us know if you face any other issues concerning the Static RTMP feature. However, bear with us since it is still a beta feature so limited support is available.

Thanks again!

[admin-7908]

Is there a timeline for when this will come out of beta to be a standard, fully-supported feature?

[Beatrice]

Hello there,

Unfortunately, there isn’t a concrete timeline for when this beta feature will become a standard, fully-supported feature. Are you currently facing an issue with the Static RTMP that can be brought to our attention? Looking forward to hearing from you.

[Author]

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