Streaming issues & Low Latency

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  • #90058
    cracker_beaz
    Participant

    so let me start this off last week me and a friend tested livestreaming using wpstreams with no low latency and it worked fine of my end aswell as my friends so all is well (accept for the delay)

    and we were using the exact same setup mention below….. so now ive been approved for low latency i[ have the following issues

    With the livestream the low latency is working fine with full screen
    now so i have been testing both the low latency and the “Normal player” with myself and a friend who lives over 100kms away from me

    so my set up is im streaming VIA OBS on a laptop at 2500kbps with an upload speed of 5mbps through my phones hotspot which is reliable for me normally
    and is stable at 5mps and obs reports its stable streaming at 2500kbps

    so now im streaming i go to my desktop using my wired internet connection which speeds are 40mbps download and 2mbps upload
    the low latency player works fine aswell as the “Normal player” BUT the normal player appears to also be low latency but is clearly NOT
    the low latency player

    Now heres the issue with my friend who is helping me test he is over 100kms away from me and he is using both his laptop and desktop to
    test both players, his internet connection is wired at 50mbps and 20mbps upload which is better than mine when he goes to watch the low latency player
    its VERY Clear image BUT the player / stream continuely freezes for 1 – 10 seconds then it playes fine for a few seconds and then freezes for a few more seconds and
    at the EXACT same time im using my desktop as wirtten above to watch the stream and is going fine but his will continue to studder and freeze this happens on both players
    but the “Normal player” takes almost a minute to load and then resumes studdering and freezing we have both tried using chrome and edge browsers at diffrent times to see
    if that was the issue but they both do the exact same things

    so both my friend and my are using very fast solid internet connections to watch the stream using the same browsers but mine playes fine but not on my friends end

    and my livestreaming laptop and internet connection that its using are also fine, fast and stable

    also to add now the “normal player” / Stream is now glitching (accept for my end) so now the service is unusable please help

    my email is cracker_beaz@outlook.com

    Thanks Regards Lee

    #90155
    cracker_beaz
    Participant

    Please help

    #90190
    christina
    Moderator

    Sorry for the late reply, this is a bit harder to take in 😉

    Please first see if broadcasting at 500kbps instead makes an important difference. Not saying you should be doing that in production, just knowing if it’s much better at a much lower bitrate will be an important piece of information for your case.

    Good to hear you’re using a hotspot as a backup connection, prefer running our speed test as it measures against our PoPs rather than your ISP’s

    Next up you may want to enable QoS for your account, it may at the least help you understand if the video is choppy due to poor upload or download or else.

    Hope you sort out your ideal profile, in the end streaming is always a trade-off between quality, latency, throughput, capacity and others

    #90237
    cracker_beaz
    Participant

    thank you for the reply i it will take me a few days to get the results for you and i will apply for QoS aswell thank you and i will get that information to you as soon as possibale

    #92263
    cracker_beaz
    Participant
      ok so ive done some testing using my Mobile Internet 4g Connection which normally gets 50mbps upload so the following tests are all using OBS which is streaming a Movie using the following settings
      – Streaming Encoder Nvidia NVENC H.263 (new)
      – Control Rate = CBR
      – Bitrate = Changed Per Test Below
      – Keyframe Interval = 2
      – Preset = Quality
      – Profile = High
      – look ahead = Enabled
      – Psycho Visual Tuning = Enabled
      – GPU = 0
      – Max B-frames = 2
      So Below This are the links to images which are the results as requested the speed tests were done using wpstreams Speedtest as asked
      Following Test was
      ——————————————————————————————————————————-
      ## Bitrate = 1000kbps ##
      Internet Upload speed of 4 to 5mbps (this test was done with Speedtest.net
      Results:
      https://ibb.co/KKLCLKP
      https://ibb.co/mtKKzn6 = Using WPStreams Test
      This Test Was Stable with no Glitching or freezing and was very happy but the quality was poor due to the low bitrate
      ———————————————————————————————————————————
      ## Bitrate = 2500kbps ##
      Internet Upload speed of 43mbps (this test was done with Speedtest.net)
      Results:
      https://ibb.co/jkvHH20
      https://ibb.co/HV0nkDc = Using WPStreams Test
      This Test Was Glitchy and Freezing Momentarly unable to watch happily
      ———————————————————————————————————————————
      ## Bitrate = 3000kbps ##
      Internet Upload speed of 24mbps (this test was done with Speedtest.net)
      Results:
      https://ibb.co/Sy7hHb5
      https://ibb.co/mCvys99 = Using WPStreams Test
      This Test was the worst almost never played, only played for a few seconds then froze for a bit.
      i have a youtube video showing this the video is on a mobile BUT all browsers on Mobile and PC all act the same
      Youtube Link: https://youtu.be/X8cIMxkf4BA
      ———————————————————————————————————————————
      i Hope this all gets read But the weird part of all this is the first test at 1000kbps bitrate had the worst upload speed BUT played the BEST
      and the one with the Best Upload speed which was the 2nd test did very bad at a Bitrate of 2500kbps makes no sence at all Please help i want to
      use your services but cant as the stream isnt relaible or stable i would be VERY happy if i could stream at a bitrate of 2500kbps and have the stream SMOOTH and relaible
    #92262
    cracker_beaz
    Participant

    ok so ive done some testing using my Mobile Internet 4g Connection which normally gets 50mbps upload so the following tests are all using OBS which is streaming a Movie using the following settings
    – Streaming Encoder Nvidia NVENC H.263 (new)
    – Control Rate = CBR
    – Bitrate = Changed Per Test Below
    – Keyframe Interval = 2
    – Preset = Quality
    – Profile = High
    – look ahead = Enabled
    – Psycho Visual Tuning = Enabled
    – GPU = 0
    – Max B-frames = 2
    So Below This are the links to images which are the results as requested the speed tests were done using wpstreams Speedtest as asked
    Following Test was
    ——————————————————————————————————————————-
    ## Bitrate = 1000kbps ##
    Internet Upload speed of 4 to 5mbps (this test was done with Speedtest.net
    Results:
    https://ibb.co/KKLCLKP
    https://ibb.co/mtKKzn6 = Using WPStreams Test
    This Test Was Stable with no Glitching or freezing and was very happy but the quality was poor due to the low bitrate
    ———————————————————————————————————————————
    ## Bitrate = 2500kbps ##
    Internet Upload speed of 43mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/jkvHH20
    https://ibb.co/HV0nkDc = Using WPStreams Test
    This Test Was Glitchy and Freezing Momentarly unable to watch happily
    ———————————————————————————————————————————
    ## Bitrate = 3000kbps ##
    Internet Upload speed of 24mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/Sy7hHb5
    https://ibb.co/mCvys99 = Using WPStreams Test
    This Test was the worst almost never played, only played for a few seconds then froze for a bit.
    i have a youtube video showing this the video is on a mobile BUT all browsers on Mobile and PC all act the same
    Youtube Link: https://youtu.be/X8cIMxkf4BA
    ———————————————————————————————————————————
    i Hope this all gets read But the weird part of all this is the first test at 1000kbps bitrate had the worst upload speed BUT played the BEST
    and the one with the Best Upload speed which was the 2nd test did very bad at a Bitrate of 2500kbps makes no sence at all Please help i want to
    use your services but cant as the stream isnt relaible or stable i would be VERY happy if i could stream at a bitrate of 2500kbps and have the stream SMOOTH and relaible

    #92252
    cracker_beaz
    Participant

    ok so ive done some testing using my Mobile Internet 4g Connection which normally gets 50mbps upload so the following tests are all using OBS which is streaming a Movie using the following settings

    – Streaming Encoder Nvidia NVENC H.263 (new)
    – Control Rate = CBR
    – Bitrate = Changed Per Test Below
    – Keyframe Interval = 2
    – Preset = Quality
    – Profile = High
    – look ahead = Enabled
    – Psycho Visual Tuning = Enabled
    – GPU = 0
    – Max B-frames = 2

    So Below This are the links to images which are the results as requested the speed tests were done using wpstreams Speedtest as asked

    Following Test was
    ——————————————————————————————————————————-
    ## Bitrate = 1000kbps ##
    Internet Upload speed of 4 to 5mbps (this test was done with Speedtest.net
    Results:
    https://ibb.co/KKLCLKP
    https://ibb.co/mtKKzn6 = Using WPStreams Test

    This Test Was Stable with no Glitching or freezing and was very happy but the quality was poor due to the low bitrate
    ———————————————————————————————————————————
    ## Bitrate = 2500kbps ##
    Internet Upload speed of 43mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/jkvHH20
    https://ibb.co/HV0nkDc = Using WPStreams Test

    This Test Was Glitchy and Freezing Momentarly unable to watch happily
    ———————————————————————————————————————————
    ## Bitrate = 3000kbps ##
    Internet Upload speed of 24mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/Sy7hHb5
    https://ibb.co/mCvys99 = Using WPStreams Test

    This Test was the worst almost never played, only played for a few seconds then froze for a bit.
    i have a youtube video showing this the video is on a mobile BUT all browsers on Mobile and PC all act the same
    Youtube Link: https://youtu.be/X8cIMxkf4BA
    ———————————————————————————————————————————

    i Hope this all gets read But the weird part of all this is the first test at 1000kbps bitrate had the worst upload speed BUT played the BEST
    and the one with the Best Upload speed which was the 2nd test did very bad at a Bitrate of 2500kbps makes no sence at all Please help i want to
    use your services but cant as the stream isnt relaible or stable

    i would be VERY happy if i could stream at a bitrate of 2500kbps and have the stream SMOOTH and relaible

    #92253
    cracker_beaz
    Participant

    ok so ive done some testing using my Mobile Internet 4g Connection which normally gets 50mbps upload so the following tests are all using OBS which is streaming a Movie using the following settings

    – Streaming Encoder Nvidia NVENC H.263 (new)
    – Control Rate = CBR
    – Bitrate = Changed Per Test Below
    – Keyframe Interval = 2
    – Preset = Quality
    – Profile = High
    – look ahead = Enabled
    – Psycho Visual Tuning = Enabled
    – GPU = 0
    – Max B-frames = 2

    So Below This are the links to images which are the results as requested the speed tests were done using wpstreams Speedtest as asked

    Following Test was
    ——————————————————————————————————————————-
    ## Bitrate = 1000kbps ##
    Internet Upload speed of 4 to 5mbps (this test was done with Speedtest.net
    Results:
    https://ibb.co/KKLCLKP
    https://ibb.co/mtKKzn6 = Using WPStreams Test

    This Test Was Stable with no Glitching or freezing and was very happy but the quality was poor due to the low bitrate
    ———————————————————————————————————————————
    ## Bitrate = 2500kbps ##
    Internet Upload speed of 43mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/jkvHH20
    https://ibb.co/HV0nkDc = Using WPStreams Test

    This Test Was Glitchy and Freezing Momentarly unable to watch happily
    ———————————————————————————————————————————
    ## Bitrate = 3000kbps ##
    Internet Upload speed of 24mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/Sy7hHb5
    https://ibb.co/mCvys99 = Using WPStreams Test

    This Test was the worst almost never played, only played for a few seconds then froze for a bit.
    i have a youtube video showing this the video is on a mobile BUT all browsers on Mobile and PC all act the same
    Youtube Link: https://youtu.be/X8cIMxkf4BA
    ———————————————————————————————————————————

    i Hope this all gets read But the weird part of all this is the first test at 1000kbps bitrate had the worst upload speed BUT played the BEST
    and the one with the Best Upload speed which was the 2nd test did very bad at a Bitrate of 2500kbps makes no sence at all Please help i want to
    use your services but cant as the stream isnt relaible or stable i would be VERY happy if i could stream at a bitrate of 2500kbps and have the stream SMOOTH and relaible

    #92255
    cracker_beaz
    Participant

    ok so ive done some testing using my Mobile Internet 4g Connection which normally gets 50mbps upload so the following tests are all using OBS which is streaming a Movie using the following settings
    – Streaming Encoder Nvidia NVENC H.263 (new)
    – Control Rate = CBR
    – Bitrate = Changed Per Test Below
    – Keyframe Interval = 2
    – Preset = Quality
    – Profile = High
    – look ahead = Enabled
    – Psycho Visual Tuning = Enabled
    – GPU = 0
    – Max B-frames = 2
    So Below This are the links to images which are the results as requested the speed tests were done using wpstreams Speedtest as asked
    Following Test was
    ——————————————————————————————————————————-
    ## Bitrate = 1000kbps ##
    Internet Upload speed of 4 to 5mbps (this test was done with Speedtest.net
    Results:
    https://ibb.co/KKLCLKP
    https://ibb.co/mtKKzn6 = Using WPStreams Test
    This Test Was Stable with no Glitching or freezing and was very happy but the quality was poor due to the low bitrate
    ———————————————————————————————————————————
    ## Bitrate = 2500kbps ##
    Internet Upload speed of 43mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/jkvHH20
    https://ibb.co/HV0nkDc = Using WPStreams Test
    This Test Was Glitchy and Freezing Momentarly unable to watch happily
    ———————————————————————————————————————————
    ## Bitrate = 3000kbps ##
    Internet Upload speed of 24mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/Sy7hHb5
    https://ibb.co/mCvys99 = Using WPStreams Test
    This Test was the worst almost never played, only played for a few seconds then froze for a bit.
    i have a youtube video showing this the video is on a mobile BUT all browsers on Mobile and PC all act the same
    Youtube Link: https://youtu.be/X8cIMxkf4BA
    ———————————————————————————————————————————
    i Hope this all gets read But the weird part of all this is the first test at 1000kbps bitrate had the worst upload speed BUT played the BEST
    and the one with the Best Upload speed which was the 2nd test did very bad at a Bitrate of 2500kbps makes no sence at all Please help i want to
    use your services but cant as the stream isnt relaible or stable i would be VERY happy if i could stream at a bitrate of 2500kbps and have the stream SMOOTH and relaible

    #92261
    cracker_beaz
    Participant

    ok so ive done some testing using my Mobile Internet 4g Connection which normally gets 50mbps upload so the following tests are all using OBS which is streaming a Movie using the following settings
    – Streaming Encoder Nvidia NVENC H.263 (new)
    – Control Rate = CBR
    – Bitrate = Changed Per Test Below
    – Keyframe Interval = 2
    – Preset = Quality
    – Profile = High
    – look ahead = Enabled
    – Psycho Visual Tuning = Enabled
    – GPU = 0
    – Max B-frames = 2
    So Below This are the links to images which are the results as requested the speed tests were done using wpstreams Speedtest as asked
    Following Test was
    ——————————————————————————————————————————-
    ## Bitrate = 1000kbps ##
    Internet Upload speed of 4 to 5mbps (this test was done with Speedtest.net
    Results:
    https://ibb.co/KKLCLKP
    https://ibb.co/mtKKzn6 = Using WPStreams Test
    This Test Was Stable with no Glitching or freezing and was very happy but the quality was poor due to the low bitrate
    ———————————————————————————————————————————
    ## Bitrate = 2500kbps ##
    Internet Upload speed of 43mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/jkvHH20
    https://ibb.co/HV0nkDc = Using WPStreams Test
    This Test Was Glitchy and Freezing Momentarly unable to watch happily
    ———————————————————————————————————————————
    ## Bitrate = 3000kbps ##
    Internet Upload speed of 24mbps (this test was done with Speedtest.net)
    Results:
    https://ibb.co/Sy7hHb5
    https://ibb.co/mCvys99 = Using WPStreams Test
    This Test was the worst almost never played, only played for a few seconds then froze for a bit.
    i have a youtube video showing this the video is on a mobile BUT all browsers on Mobile and PC all act the same
    Youtube Link: https://youtu.be/X8cIMxkf4BA
    ———————————————————————————————————————————
    i Hope this all gets read But the weird part of all this is the first test at 1000kbps bitrate had the worst upload speed BUT played the BEST
    and the one with the Best Upload speed which was the 2nd test did very bad at a Bitrate of 2500kbps makes no sence at all Please help i want to
    use your services but cant as the stream isnt relaible or stable i would be VERY happy if i could stream at a bitrate of 2500kbps and have the stream SMOOTH and relaible

    #92372
    christina
    Moderator

    Please use our own speed tester for a more accurate reference of how much you can upload directly to our cloud, speedtest.net tests against the closest PoP by default.

    http://speedtest.wpstream.net:10101

    Do not take any for granted, speeds fluctuate on any connection (albeit some more than others), the QoS graphs may give you a good insight into that, especially as you are testing against different connections. We constantly run infrastructure tests at bitrates of up to 80Mbps and observed no shortages or throughput issues in the latest months.

    #92414
    cracker_beaz
    Participant

    I’m getting very tired of the help here as I’ve said for all testing do e I HAVE BEEN using Wpstream Speed test as in The screenshots I’ve been using the same internet connection which is a mobile 4g hotspot which streams fine at 1080p on ALL other services so the issue HAS TO BE on your end I can’t lower the settings any more really please advise as if this can’t be fixed I can no longer be a customer

    #92418
    cracker_beaz
    Participant

    I don’t know why there is heaps of the same post sorry but I just want to stream reliability and smoothly and it’s impossible to do I’ve streamed with THE Exact same settings to Facebook, YouTube, viemo, Google hangouts, zoom and Skype and all no issues I’ve followed ALL YOUR instructions to the letter but I still can’t get a actual answer but from what I can translate your saying it’s all on my end……. And there’s Nothing Wpstream can do to fix this……. Very frustrated as I’ve paid money for this service that I CAN’T use at all as and it’s completely usless

    #92419
    cracker_beaz
    Participant

    I don’t know why there is heaps of the same post sorry but I just want to stream reliability and smoothly and it’s impossible to do I’ve streamed with THE Exact same settings to Facebook, YouTube, viemo, Google hangouts, zoom and Skype and all no issues I’ve followed ALL YOUR instructions to the letter but I still can’t get a actual answer but from what I can translate your saying it’s all on my end And there’s Nothing Wpstream can do to fix this Very frustrated as I’ve paid money for this service that I CAN’T use at all as and it’s completely usless

    #92642
    christina
    Moderator

    Truly sorry we can’t help more.

    Let me know if you’d be able to provide remote access to the computer you’re experiencing issues with, we’d attempt to troubleshoot from your POV.

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