Urgent please: Can’t reproduce videos from my installation

Home Forums WpStream Plugin Plugin Feature Requests Urgent please: Can’t reproduce videos from my installation

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  • #71654
    renato
    Participant

    I sent you a support request about a message that said: “The media could
    not be loaded, either because the server or network failed or because
    the format is not supported.” in the page http://www.preludiolive.com

    Please, try to buy a video
    https://www.preludiolive.com/producto/madres-en-cuarentena/ using the
    coupon INT20PRUEBA that will give you a free buy so you can test the error.

    Today I found this in the error log file:

    [09-May-2020 13:00:40 UTC] PHP Warning: array_merge(): Argument #2 is
    not an array in
    /home/xxxxxxxxxxxx/public_html/wp-content/themes/wpstream-wordpresstheme/libs/shortcodes_install.php
    on line 117

    [09-May-2020 13:00:40 UTC] PHP Warning: Cannot modify header information
    – headers already sent in
    /home/xxxxxxxxxxxx/public_html/wp-content/plugins/wpstream/public/class-wpstream-public.php
    on line 448

    [09-May-2020 13:00:40 UTC] PHP Warning: session_start(): Cannot start
    session when headers already sent in
    /home/xxxxxxxxxxxx/public_html/wp-content/themes/wpstream-wordpresstheme/classes/login_register.php
    on line 32

    Is it possible that errors are causing reproduction failure?

    Regards,

    #71656
    Gabriel
    Moderator

    Hi,
    I escalated this, please expect a response in 24 hours, thanks

    #71704
    renato
    Participant

    Thanks Gabriel,
    For testing purposes here is a youtube video in my web that is working with your service: https://www.preludiolive.com/wpstream/prueba-video/

    This make me think that the problem is the decryption key or my server is somehow blocking the data flow.

    So, data flow from AWS to Wpstream to preludiolive.com data is being cut somewhere in the process

    #71824
    Gabriel
    Moderator

    Hi Renato

    Please provide credentials to a test account with privilege to watch the video here https://www.preludiolive.com/producto/madres-en-cuarentena/ we will attempt to troubleshoot asap. We will not create accounts or make purchases on your site, may that be via coupons.

    #71928
    Pablo Sánchez
    Participant

    The same thing happens to me, and I already tested this test video with the demo account.
    https://www.circuloambulante.com/wpstream/video2/
    Could you tell me if my service is ok?
    Regards
    César

    #72017
    Pablo Sánchez
    Participant

    This other video doesn’t work for me either.This other video doesn’t work for me either.

    https://www.circuloambulante.com/wpstream/video2/

    Regards
    César

    #72019
    Gabriel
    Moderator

    Hi Cesar,
    Please try login with your username rather than your email into the plugin, we just uncovered an issue and this seems to be the easy workaround.
    Your username is pablo.sanchez

    Will post more info on the issue here as it unfolds

    #72031
    Pablo Sánchez
    Participant

    OK, it works for me, thanks
    César

    #72090
    Gabriel
    Moderator

    Glad to hear. Issue has been identified and fixed, to be rolled out along with the next update. It has affected some 5% of the users, which had a rather unusual username pattern.
    Thanks for reporting!

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