Frequently Asked Questions
Your questions, answered.
Find help with your setup, plans, broadcasts, and content.
Need guidance with your setup? Explore consultancy.
Getting started
LIVE, Video-on-Demand, and Pay-Per-View on WordPress websites. Understand how to get started with live and on-demand streaming by following these illustrative instructions.
Yes. You can use the same WpStream account for multiple WordPress websites.
Yes, via blocks and widgets. See tutorials here.Â
Regular users are able to broadcast via the Front-End. Please check out this article for the official feature documentation.
Any app with RTMP (Real-Time Messaging Protocol) capability. For example, OBS, Wirecast, iPhones, and Androids. See here.
Our plugin is especially designed to work well with any theme or plugin out there.Â
To get full the full advantages, we recommend our Hello WpStream theme.
Plans and billing
We calculate your ideal plan based on the number of hours you will be streaming, the number of viewers, the amount of storage you need, and the quality of your broadcast.
You can calculate which plan is best for you by adding your numbers here.
You can run anywhere from 5 to 150 concurrent channels, depending on the subscription plan you have. Check them out here.
Once you run out of Cloud Data, you will be automatically switched to our free Basic Streaming plan. You can continue streaming for free but you lose access to important features.
You can upgrade to one of our plans here to continue streaming with no limits!
Nothing is off limits! You get up to 5.5 GB of Cloud Data for testing.
You can use your credit card, debit card, Google Pay, Apple Pay, and PayPal.
Virtually no limits, you can stream to hundreds of thousands or more.Â
To cancel your subscription, follow the simple steps here. Hope to see you soon!Â
Content and monetization
Yes. Your content will not be shared with any business or institution for marketing or any other purpose. We are GDPR compliant.
Never! We are avid believers of free speech and encourage diversity. Check out this page for more information.Â
*This does not apply to illegal content which will be taken down ifÂ
Absolutely! You can set up subscription plans, pay-per-view, or hybrid models. Find out more about selling your lives streams here.
Yes. Unauthorized users and businesses have no access whatsoever to your published content. Find out more information about how we protect your data here.
You have full ownership and control over your content. You are fully responsible for the content that you broadcast.
Broadcasting and troubleshooting
You will need to enable ‘Auto TURN ON‘ in your Channel Settings once before you TURN ON your channel. You will then have a static key and can GO LIVE at any time without manually turning on the channel.
Various misconfigurations or issues can lead to this. Please check for conflicts or contact us directly to try and debug the problem.
Check out our beta Low-Latency solution here.
Before starting a livestream, you must first disable the viewer count. It is enabled by default.
Still need a hand?
Tell our support team what you need help with.